Delete My Account


If you want to delete your Naturel Collagen account, just click the ‘DELETE MY ACCOUNT’ button below.

It can take up to 30 days to process your request, but please be aware that once this request has been made you may lose access to your account immediately.


You will not be able to log into your account on the Naturel Collagen Website, the Naturel Collagen App or any related apps.

All order history from the Naturel Collagen Website and App (if you've shopped with us previously) will be deleted.

Any personalized recommendations or history related to your purchases or interactions will be deleted.

If you're okay with this, click 'DELETE MY ACCOUNT' below to complete our ID verification process; we need to verify that we are speaking to the account holder as this helps us to protect your personal information. Only you (or if you are unable, someone acting on your behalf) has the right to ask for your personal information to be deleted.

Our team will then action your request as soon as possible and will update you as soon as this request has been actioned! This can take up to 30 calendar days to be actioned, but we will aim to complete your request as soon as possible.


That we will delete all of the information we hold about you.

We wanted to make sure that you understand that the right of deletion is not an absolute right; this means that even where you have asked us to delete your personal information, we may need to keep it for the following reasons:

  • where your information is still necessary for the purposes for which we collected it, for example we need it to comply with our contractual obligations to you relating to the purchase of our products;
  • we must keep it so that we can comply with our legal obligations, for example information relating to your purchases must be kept so that we are able to comply with our statutory audit requirements and for tax purposes, and we will need to keep some of your information to demonstrate our compliance with our legal obligations in relation to this request; or
  • we need it to establish, exercise or defend legal claims.

If you still want to delete your Naturel Collagen account, just type ‘DELETE MY ACCOUNT’ in the form below.